Customer Service missing from Freddy's

I'm truly disappointed with the pathetic policies in place at Freddys rosebank.

We returned ab item bought 2 days earlier that didn't fit. We were not given cash back. We then had to negotiate with another customer for them to use our voucher and pay us the cash.

This experience while not the fault of the staff is that of the owner and management.

I'm writing in the hope that others don't go through the same trouble and you correct your bad customer service.