TK
Tru-handé Kotze
1 reviews | Active since Sept 2020
28 Oct 2020, 10:42
Terrible quality leather goods
I bought a Jekyll and Hide wallet for my boyfriend earlier this year at Frasers in Brooklyn mall. By the sixth month, the stitching went out completely. It was still under warranty, so I took it back. Frasers then advised me that they had to send it to the Jekyll and Hide warehouse to evaluate the product. This was four weeks ago. I've phoned three times, with no feedback. This is unacceptable. Also very disappointed in Jekyll and Hide's leather quality.
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Replies (2)
Fraser's Luggage's replyOfficial
02 Nov 2020, 09:44Dear Tru-handé Kotze, I am so sad to read this review. It is not what we stand for! I am sorry for the inconvenience you have experienced. We only received your item from Fraser's recently. We always respond to customers within 24 hours. Our stockists, we can only guide but not control. I believe that our repairs manager Janine has been in touch to replace your item with a brand new one :) Best rgds, Thomas
Fraser's Luggage's reply02 Nov 2020, 09:44
Official
Dear Tru-handé Kotze, I am so sad to read this review. It is not what we stand for! I am sorry for the inconvenience you have experienced. We only received your item from Fraser's recently. We always respond to customers within 24 hours. Our stockists, we can only guide but not control. I believe that our repairs manager Janine has been in touch to replace your item with a brand new one :) Best rgds, Thomas
TK
Tru-handé Kotze's updateReviewer Update
03 Nov 2020, 13:10Nope, nobody has been in contact with me from your side.
TK
Tru-handé Kotze's update03 Nov 2020, 13:10
Reviewer Update
Nope, nobody has been in contact with me from your side.