Poor Service and Treatment

I purchased a Busby wallet in December. It has started to fall apart. Took it to Frasers where I bought it. Futzi (her written name on my Invoice) told me I had to leave the wallet with her to send to Busby for assessment. As I have no other wallet to use I asked if they could replace or lend me another till I get it back.<br> She said I must read my original invoice - no exchanges after 10 days. I was not exchanging - I need a functional wallet.<br> She then stared past me and would not engage further. I stood for over ten minutes while she and her assistant stared past me into the distance saying \I need to watch the other customers - I cannot look at you". Same response from other male assistant. <br> No suggested solutions. No apology for the inconvenience.<br> The only reason I shop at Frasers is that I get discounts from them due to their Discovery supplier link.<br> Never again and never Busby (high priced leather goods with poor quality). Busby and Frasers are the same company i was told by the lady so it does not help complain to both!!!<br> Next time - round the corner to my old supplier - Drakes. <br> Wanted to complain to Frasers and Busby but no contact details on their websites.<br> <br> """