Poor Customer Service in Frasers, Brooklyn.

I experienced shocking client care at the Frasers store in Brooklyn, Pretoria. I selected a Delsey suitcase and told the consultant that I would be returning for purchase before the weekend of 6 May 2022. Upon my return, they wanted to give me a demo suitcase because they said that they did not have any new stock. This, after giving them a few days to sort it all out. After my first trip with the Delsey suitcase, the zip tore and I took it back to the store on 13 May. They never called me for an update and I had to call them. They advised that they do not have the Delsey suitcase in red anymore and that I should choose another colour. I pointed out that they sold the suitcase with the reassurance that I could get the case fixed/ repaired worldwide and now they could not replace it with the same as they were no longer holding stock of the red Delsey suitcases. I settled for a black Delsey suitcase after alot of back and forth discussion, just to see that they gave me old stock and a case from a previous range. They did not want to acknowledge their mistake and I had to go to Menlyn Frasers to point out the differences. I received superb assistance from Thando in Menlyn who replaced my suitcase, not a red one, but at least the same range as the one I purchased.