Poor customer service Frasers Eastgate

We bought 2 suitcases from Fraser’s at Eastgate after buying 2 of the same ones from Mall of the South the day before because we needed 4. After spending R6800 we asked for a small discount since we spent so much and this wasn’t even negotiable because “we didn’t spend enough” then the 2 suitcases from eastgate were dirty and have been knocked around. When I told the guy this, he just looked at me and provided no solution and wasn’t interested in wiping them or sorting the problem out so we paid full price for dirty suitcases that had been knocked around. Disgusting customer service and he had the attitude of “take it or leave it”. He is lucky that we are immigrating and had no other choice but to take them.