No after-sales service for Delsey suitcases

We bought a set of expensive hard case Delsey suitcases at Frasers a few years ago. They were claimed to have a 10-year guarantee. South African Airways politely broke one of the 4 wheels off the suitcase, and of course refused to accept responsibility. <br> <br> I am perfectly happy to pay for the repairs and to wait as long as it takes. But I was told by very unwilling personnel, including the manager at Fraser's luggage in Tygervalley centre, that it is not possible to repair the case. Although it is in perfectly good order and well cared for, I need to get rid of it and buy a new one. A four-wheel hard case with just 3 wheels is pretty useless.....<br> <br> Fraser's just shifted the blame and said Delsey cannot repair it. They are just interested in a new sale.<br> <br> It is time that customers should be made aware that if a wheel of a Delsey case gets broken off, which apparently is a common occurrence given the way airways handle luggage, you're on your own... <br> <br> Fortunately one has other future options than Delsey or Fraser's.