Frasers luggage /Busby Retail

Men's billfold (wallett) purchased in October 2020 fell apart. Returned it to store for replacement on 31 March 202 and I was advised that it would be repaired. Now, nearly 4 weeks later, I am advised, it is not repairable and store is awaiting a credit note from Busby HO. Turnaround time is excessive! Why must I walk around with loose cards and cash waiting for them?