Damaged goods and very unprofessional manager(mall of the south)

I would like to state what unprofessional and unfriendly service received from this store after purchasing my claymore bag which was damaged (scrated) when I took it to the store I was firstly accused of using the bag although I am only flying on the 8th September.I was then promised I would get another bag or a refund but assured the bag will be arranged for me. A week later no update from the manager or anyone for that matter. I had to call the store numerous times as I am leaving this week friday and I am now told that the bag cant be delivered to me before Thursday. So the manager only decided to order another bag in the week that I am leaving? How pathetic and frustrating because ive been waiting all this time whereas I could have taken my money somewhere else notwithstanding my time and money to now purchase a bag elsewhere and my time to pac****!