Poor service

Franklin Templeton - KYC Wed, 5 Jul, 14:55 (6 days ago) to Analyst, me, Franklin

Dear Mr. Kingsley, We hope this email finds you well. We sincerely apologize for the inconvenience caused by the KYC process. We appreciate your understanding and would like to inform that as soon as it is possible you are going to receive back your funds. Thank you so much for your efforts and understanding Kind regards Fernando Nieto de Jesus Lozano Senior TA Client Representative, Global Shareholder Services EMEA Franklin Templeton

This was the latest correspondence from Franklin Templeton. We have been trying to extract our investment for 3 months. They have been promising the payout all the time. Global and Local have written to them to give us a date when this will happen. They just ignore the email so we continue to wait. If you want poor service invest with this group.