Frankie Fat Cake
Unclaimed Business
|1|6 Reviews (last 12 months)|This business does not respond to reviews
Frankie Fat Cake
Unclaimed Business
|1
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-50Unlikely
NPS Score
-50
Recommended: Unlikely
Review Distribution
1|6 Reviews
Oct '25 - Sep '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceND
Nontsikelelo D
1 reviews | Active since Mar 2025
21 Jul 2026, 19:27
Rotten Russian
Food Safety Concern and Poor Customer Service I am extremely disappointed by my experience at Frankies Fat cake ,palm court roodepoort My husband and I purchased Russians and chips from the store. When I started eating my Russian, I immediately noticed it tasted sour and was clearly off. I stopped eating it straight away because it did not taste safe to eat. We returned to the store immediately to report the issue. The cashier initially told us that we would be compensated, so we waited for approximately 20 minutes. After waiting, we were then told that we would not receive any replacement and that we should send an email instead. My concern is not about receiving free food or a portion of chips. My concern is that spoiled food was sold to a customer, and there seemed to be very little concern about the potential health risk. Food safety should always be a priority. What disappointed me most was not only the quality of the food but also how the situation was handled. A simple apology, genuine concern for my wellbeing, and a commitment to investigate the issue would have gone a long way. While we were in the store, we also witnessed another customer returning a juice because it was off. Although I cannot comment on that specific product, it made me even more concerned about the quality control of the food and beverages being sold. This experience reinforced my concern that my complaint was not an isolated incident and that food safety should be treated as a priority. I hope Frankies Fat cake, palm court Roodepoort takes this complaint seriously, investigates what happened, and reviews its food quality and customer service processes so that no other customer has the same experience. I look forward to a response from management.
Helpful (0)
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Nontsikelelo D
1 reviews | Active since Mar 2025
21 Jul 2026, 19:27
Rotten Russian
Food Safety Concern and Poor Customer Service I am extremely disappointed by my experience at Frankies Fat cake ,palm court roodepoort My husband and I purchased Russians and chips from the store. When I started eating my Russian, I immediately noticed it tasted sour and was clearly off. I stopped eating it straight away because it did not taste safe to eat. We returned to the store immediately to report the issue. The cashier initially told us that we would be compensated, so we waited for approximately 20 minutes. After waiting, we were then told that we would not receive any replacement and that we should send an email instead. My concern is not about receiving free food or a portion of chips. My concern is that spoiled food was sold to a customer, and there seemed to be very little concern about the potential health risk. Food safety should always be a priority. What disappointed me most was not only the quality of the food but also how the situation was handled. A simple apology, genuine concern for my wellbeing, and a commitment to investigate the issue would have gone a long way. While we were in the store, we also witnessed another customer returning a juice because it was off. Although I cannot comment on that specific product, it made me even more concerned about the quality control of the food and beverages being sold. This experience reinforced my concern that my complaint was not an isolated incident and that food safety should be treated as a priority. I hope Frankies Fat cake, palm court Roodepoort takes this complaint seriously, investigates what happened, and reviews its food quality and customer service processes so that no other customer has the same experience. I look forward to a response from management.
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Nikita
1 reviews | Active since Sept 2023
5 Feb 2026, 17:41
Frankie fat cake brackendowns Alberton
Oder from Frankie fat cake brackendowns Alberton, my oder was missing a item and some dome items was burn, the food was a disappointment. I phone the store to speak to a manager but was told both time the manager is not in and apparently only coms in once a week. Bothe time my number was taken and guven then two fays and still nothing. Food was terrible and so is the experience and service
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Nikita
1 reviews | Active since Sept 2023
5 Feb 2026, 17:41
Frankie fat cake brackendowns Alberton
Oder from Frankie fat cake brackendowns Alberton, my oder was missing a item and some dome items was burn, the food was a disappointment. I phone the store to speak to a manager but was told both time the manager is not in and apparently only coms in once a week. Bothe time my number was taken and guven then two fays and still nothing. Food was terrible and so is the experience and service
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Replies (0)JC
Joshua C
1 reviews | Active since Feb 2025
21 Jan 2026, 07:38
Frankie Fatcake Bracken Gardens
Absolutely terrible customer service. Ordered 2 steak tramazinis which contained only fat. Went back to the restaurant looking for a solution and the staff refused to help. They refused to give us the managers phone number or to help sort out a problem. They took our food behind and refused to give it back. We then took 6 spice bottles while giving them all our contact details. We have now gone to the police station to open a case against them
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Joshua C
1 reviews | Active since Feb 2025
21 Jan 2026, 07:38
Frankie Fatcake Bracken Gardens
Absolutely terrible customer service. Ordered 2 steak tramazinis which contained only fat. Went back to the restaurant looking for a solution and the staff refused to help. They refused to give us the managers phone number or to help sort out a problem. They took our food behind and refused to give it back. We then took 6 spice bottles while giving them all our contact details. We have now gone to the police station to open a case against them
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Replies (0)JC
Jessica C
1 reviews | Active since Jan 2026
20 Jan 2026, 21:16
Frankie fat cake bracken gardens- Terrible customer service
Terrible steak tramazinies just fat! I had placed the order and went home to eat it and it was absolutely disgusting. I then went back and asked to either get a refund or for them to remake my food so that it is edible. She then had to message her manager who said if we wanted to lay a complaint we had to send an email. They did not provide an email or a phone number. I took 8 spices and gave my contact details in hope that the manager would get hold of me, I also let the staff that pictures of everything. I immediately reported this to the police station and have no intention of using the spice and will be happy to return it unused and undamaged if the manager gets hold of me.
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Jessica C
1 reviews | Active since Jan 2026
20 Jan 2026, 21:16
Frankie fat cake bracken gardens- Terrible customer service
Terrible steak tramazinies just fat! I had placed the order and went home to eat it and it was absolutely disgusting. I then went back and asked to either get a refund or for them to remake my food so that it is edible. She then had to message her manager who said if we wanted to lay a complaint we had to send an email. They did not provide an email or a phone number. I took 8 spices and gave my contact details in hope that the manager would get hold of me, I also let the staff that pictures of everything. I immediately reported this to the police station and have no intention of using the spice and will be happy to return it unused and undamaged if the manager gets hold of me.
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Gert B
1 reviews | Active since Jul 2019
10 Nov 2025, 14:28
Explain yourself Hello Peter.. WHY ?
Your review of Frankie Fat Cake was removed on 10/11/2025. Explain yourself Hello Peter.. WHY ? If you’ve ever wondered what disappointment tastes like, Frankie Fat Cake serves it hot, limp, and deeply confused. Calling this “fish and chips” is a crime against both fish and potatoes. The “fish” looked like it had given up halfway through being one, then lost a bar fight with a deep fryer. The chips were limp, lifeless, and clearly waiting for a reason to exist. The smell hit me before the food did, imagine an oil drum reheated since 1997. My dog, who once ate a roll of toilet paper, sniffed it and walked away like he’d seen the devil. If Google allowed negative stars, I’d still need extra room for this disaster. Frankie Fat Cake should come with a warning sign: “Abandon all hope, ye who order here.” Food: 1/5 Service: 1/5 Atmosphere: 1/5
Helpful (0)
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Gert B
1 reviews | Active since Jul 2019
10 Nov 2025, 14:28
Explain yourself Hello Peter.. WHY ?
Your review of Frankie Fat Cake was removed on 10/11/2025. Explain yourself Hello Peter.. WHY ? If you’ve ever wondered what disappointment tastes like, Frankie Fat Cake serves it hot, limp, and deeply confused. Calling this “fish and chips” is a crime against both fish and potatoes. The “fish” looked like it had given up halfway through being one, then lost a bar fight with a deep fryer. The chips were limp, lifeless, and clearly waiting for a reason to exist. The smell hit me before the food did, imagine an oil drum reheated since 1997. My dog, who once ate a roll of toilet paper, sniffed it and walked away like he’d seen the devil. If Google allowed negative stars, I’d still need extra room for this disaster. Frankie Fat Cake should come with a warning sign: “Abandon all hope, ye who order here.” Food: 1/5 Service: 1/5 Atmosphere: 1/5
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