Terrible service

They are very active to market products, but the experience to actually buy from them has been abysmal. The parcel has been stuck at the fulfilment center for 7 days. I reached out to Franklees and was told to just wait - pointless advice since the tracking had some worrying updates that made it clear something is wrong. Follow up requests for information proved to be pointless - responses were slow and nothing was actioned. So I'm R500 out of pocket, but I also don't have the products and I had to make alternative arrangements since it was for a gift. The best I can do is just to warn others to not make the same mistake I made. Clearly they don't care about customer satisfaction at all.