VERY DISSAPOINTED CUSTOMER

i must say that i am very disappointed with Franke, i bought my mom a 200lt Franke geyser and the geyser is still under warranty.

the geyser burst last month and submitted a claim and the photos, today i got a reply that the geyser was not fitted according to certain standard.

Myt question is that when we buy this geyser no one tells us that or provide us with a list of their preferred installers who we need to be in contact with for fitting to avoid situations whereby fittings are not done correctly in order for us not to be surprised at claims stage.

we will i find money to replace the 200 litre geyser right now? Come on Franke, please come to the party.

i am not a plumber whereby i would know how a geyser should be fitted.

I am so unhappy its not funny. my mom is without hot water in this cold. she is a pensioner.