No Warranty????

My Franke geyser burst over the weekend, I had the geyser replaced at my own cost. I called into the call centre to lodge a warranty claim which I received a reference number for ***.I was informed that a plumber will come out to inspect the installation, I then informed the gentleman that the geyser had already been replaced so not to sure what the plumber is going to do... I was the told that this voids the warranty as it needs to be inspected while installed and this this is the most serious breach of warranty. I have been onto the website and reviewed all the information available around the warranty and this is not stated anywhere.The consultant then told me that if i put the geyser back where it was they can then inspect it....surely this is *****? So it is ok for the employees of Franke to make suggestions on how to get warranty claims approved after the warranty has supposedly been voided?<br> Tampering with the unit is very different from removing it and this is not stated in the warranty terms, this is a straight forward claim the tank is leaking what difference would it make if it is installed or not?