Franke - Please help!

<p>I lodged a claim at ABSA Home Insurance early May 2016 to fix my geyser which was leaking. ABSA sent SG Building Construction to investigate. They noticed that the geyser was from Franke and still under warranty. Vincent from Franke was at my house on 9 May to check. He found that the geyser was incorrectly installed and the valve is leaking (the valve is apparently not included with the warranty). He informed my daughter that they could fix the geyser and the valve if we were interested. He said that since the geyser was not correctly installed they would not honour the warranty incase the geyser broke in the remaining 2 years of the warranty. Repeated messages left on Vincent’s cell requesting them to please re-install the geyser remained unanswered. I then contacted ABSA again and explained my predicament. Next I received an email with a quote to install a new geyser from SG Building Construction! I don’t understand why I need to install a new geyser if the current one only required a valve to be fixed and re-installation? I sent submitted this question to ABSA (with supporting documentation) on 23 May. No response received to date. I would really appreciate if the supplier – Franke, or ABSA could explain this to me. </p> <p>Who can install the geyser correctly? If I get another contractor it may still be incorrect and I will not be able to claim if the geyser malfunctions. If only Franke will contact me to sort this out. </p>