Franke

I have a problem with my geyser that started to Leake on the cylinder. It is still under warranty and I reported it to Cashbuilt where I have purchased it. This was on the 12 March 2020. Cashbuilt have report the matter to Franke with no reply. On the 8 May the leakage were so bad that I have to stop the water supply to my geyser and could not use it. I have report it to Cashbuilt again and I then also tried to contact Franke with no success. All telefoon numbers said they are close due to lock down. Eventually I have get hold of Graeme at live copper and he said I must sent him a mail with my complain. I have done so and Graeme have forward my complaint to KS and Jason at Franke. On Monday 11 May I have no reply from Franke and then I contact KS and Jason again asking what they going to do about my geyser problem. KS then reply, not even apologize for the delay saying they Wil pay me out R3000. I reply and said just to replace the geyser is over R3000 and I must ge some one to install it. He said it is all that he can give me. I said I will except the R3000 because I need to get a geyser installed because it is winter, BUT I will take this matter thurther because I believe they must come and replace the geyser at their own cost. Franke do not care about my problem.