Frank Vos Motors

I purchased a vehicle at the dealer ship, and arranged for the vehicle to be delivered to me. Everything were going according to plan (according to me). The dealership told me that the vehicle will have smash and grab safety film installed, but when the vehicle arrived the safety film was not installed.

The sales person (Esegial) told me that they will refund me, because they have already invoiced me for the safety film. He also asked me that people will phone me regarding the fitment of the safety film, and I must please tell that I requested that the safety film should be installed in the town were I lived. This is not true, I did not request that, I was under the impression (according to prior communication) that the safety film will already be installed.

I already told my insurer that the vehicle has a safety film on. So if something happens now, I am going to held responsible. Now the dealer ship is quite. I tried to make contact with the sales person, but I only get promises. I got an email back from the Sales Manager though (waiting for further information). But, the dealership is still putting me at risk. If something happens now, my insurer will not pay out. My only option now is to change my insurance information, and declare that the vehicle does not have the safety film installed. Again, I am the one that must pay extra for insurance.