Buying a care turned into a nightmare, totally unhappy and dissatisfied.

I purchased a brand new Isuzu Max Xrider, D/C on the 24th of August 2019 from Frank Vos Motors: Worcester.

It was delivered and upon delivery I found it was manual and not automatic as requested and communicated to the Salesman. Because it was delivered on a Saturday, I thought I can not send it back. I will take drive and if I am happy I will keep it, but unfortunately on my first test drive I found that the auto electrical window malfunction and sometimes needs to be close mannually. I also wanted to use the temperature control so remove steam from the windows and windscreen but it does not work at all, I almost had an accident in the Huguenot Tonnel due to it. I also found that when approaching a stop and change gears, there was a tapping at the gearbox or engin, which was very troublesome, because when buying a brand new car you dont get these problems. I also heard a tapping noice at the left back wheel, which could be a bearing problem.

I immediately inform the dealer, Isuzu Customer Care and the bank, but until today I am still waiting for the vehicle to be replaced, because I don't want it to be repaired. The dealer suggested another deal that was not acceptable to me. They wanted to do a new deal for another car but not replacing the X-Rider as requested. They wanted me to trade the brand new Double Cab for a second hand MUX without a service plan and without a factory warranty and then my installment to the bank will be R300 less per month, I declined, because I want them to replace the faulty vehicle.

Today I took the x-Rider back to Frank Vos Motors (Worcester), because the whole management team are not helpful and only cares for sales and not customer services, they lost a customer after years of business.

Please stay away from Frank Vos, dont buy from them, it's all about their commission and not about customer service.