Worst Nail Experience EVER!

I came in on Monday to get my nails done - on Tuesday my nails started lifting so I went back on Thursday (I was unable to get in earlier to due to work commitments) to discuss this. I was told the nail tech had left for the day and to come back on Friday. I came back on Friday and was told again the nail tech and the Manager weren't available. <br> The lady at reception called the Manager who was one of the rudest people I have EVER spoken with! <br> I asked for a refund and explained I would go somewhere else who actually wanted to assist me, however was rudely told that I should have come back sooner and that Beatrice has never had a complaint made so clearly I was at fault! <br> I paid MORE than I pay in Australia (what a joke!) and expect to receive what I am paying for. Not only am I now out of pocket for a shocking service but was made to feel like it was my fault. <br> I am not sure how you a running a business with such poor customer service & a Manager who has absolutely no idea how to relate to people!