[URL Removed] Not Honouring Their Contract

I took out a policy for a pay out in the event of my being retrenched. The question session was hectic but one has to follow the rules. In July 2014 my boss passed away and by June 2015 my job was redundant and I was retrenched 31 July 2015. I submitted my claim to Frank and so the saga began. Once again the questions were hectic. I understand that there is ***** out there, so I did the necessary. Then the person I worked for after my boss passed had to complete another form. After that there were a lot of follow ups and being told the assessor had the claim. Discovered that they needed a medical report from my doctor at NHC... for a retrenchment!!!! \This was a legality"!!!!! And this is where we got stuck. With my first payment due on 1 November I called the doctor 10 days ago to follow up and told my case manager that the report"