Terrible lack of service from a USELESS and *********** Frank.Net

Useless. Ignore the one star, since I can't give zero they deserve.

Called on 14/02, asked how do I cancel my policy and was told I need to send an e-mail and it will take 2 days to be cancelled. Send e-mail on 22/02 notifying them to cancel my policy and received automated response that they've received my e-mail. You don't get a reference. I'm assuming they want to make it as difficult as possible for you. By 01/03, a full week after my cancellation e-mail, I still get debited and only in the afternoon I get a call, to which I returned the call as I was driving. Please go listen to the calls if you need more information/clarity and to know how ****ed I am.

They conveniently debit/***** from my account and then they call. I would like to be reimbursed since I did what I was told to do.

For comparison, I did the exact same thing, cancelling(and switching) my policy with my car insurer on the 22/02 and they called within an hour and it was cancelled immediately with cover remaining until 28/02.

It has been 10 days since my e-mail to the useless Frank.net and I am yet to receive any feedback/communication/calls. I did my part, e-mail to cancel, yet I am still waiting for them to do theirs.

Not sure if this is just bad service or a company made of up *********** people that just want to take your money.