Shocking Service From Frank.net! I was treated like a worthless client...

<p>I signed up for life cover with FRANK.net in 2013. Five years to date, on time payments every monthly instalment about R220. It was extremely important that I get life cover as a single mum and head of household I needed to ensure that should something happen to me my family would be taken care of.</p> <p>Unfortunately I lost my job and naturally first instinct was to call and inform all debtors/Insurance companies etc. and make the necessary arrangements until I’m back on my feet. The consultant I spoke with a consultant from FRANK.net was un-empathic actually quite cold… she advised that there’s nothing that can be done to assist so basically my policy will lapse unless I make an alternative plan to make sure I pay them what’s due every month and that the money I have been paying all these years is gone, I’ve lost out on all my hard earned cash paid to FRANK.net I regret why I ever took up the plan.</p> <p>The statement and point I am trying to make and bring across is it’s not just about money lost its about how I was treated and spoken to it makes me wonder how they would have handled pay-outs in the event of my death, how my family would have been treated? I would not advise anyone to join FRANK.net I will spread the word to ensure people like me don’t fall into the same trap! After all these years all I received was a two paged document written cancelled policy in bold and their contact details…</p>