Pathetic Service

I received a quote from [URL Removed] for Life Cover. I accepted the quote and the cover was supposed to start 1 July 2015. When I received the documentation I decided not to go ahead. They give you 30 days to cancel if necessary. I sent them an e-mail on 23 June to ask them to cancel this policy. They rep**** that they received the e-mail and will be in contact. On 26 June 2015 I sent a second e-mail to three different e-mail addresses with a letter that I cancel the policy. I received two replies that they will contact me. Later on the 26th, I received an sms to inform me that the premium will be debited on the 30th. I called them to tell them that I sent two e-mails to cancel the policy. They told me that they didn't receive my e-mail - but I received confirmation of receipt! They also told me that they can not cancel the policy because they didn't receive my letter! I sent it to all three their e-mail addresses on their communication. I asked to speak to the manager who didn't even bother to speak to me. This is totally unacceptable. They give you the option to cancel it but then they do not want to do that. I will NEVER do business with them again.