LB
Linda B
1 reviews | Active since May 2012
14 Sept 2020, 09:31
No response to emails and account not being debited
Good day
I have sent three emails to you: 03/08/2020, 26/08/2020 and 07/09/2020. I asked to be emailed a response to my query and (the first two emails), I never received a response.
On 07/09/2020 I sent and email to query why my account was not debited for the new month (I have not received a reply).
Could someone please advise what is going on here, I have had this policy with you for almost 7 years and all of a sudden you have decided to simply stop debiting me.
Am I to assume that someone has just cancelled my policy without my permission?
Kind regards, Linda
Helpful (0)
Replies (4)0
Replies (4)
Frank Financial Services's replyOfficial
14 Sept 2020, 13:04Dear Linda,
We would like to assist you with the concerns raised. Can I please ask you to email us your mobile number, ID and/or policy number directly to ***
Once received a Complaints Resolutions Officer will contact you.
Kind regards,
Renecia Lawrence
Complaints Manager
We would like to assist you with the concerns raised. Can I please ask you to email us your mobile number, ID and/or policy number directly to ***
Once received a Complaints Resolutions Officer will contact you.
Kind regards,
Renecia Lawrence
Complaints Manager
Frank Financial Services's reply14 Sept 2020, 13:04
Official
Dear Linda,
We would like to assist you with the concerns raised. Can I please ask you to email us your mobile number, ID and/or policy number directly to ***
Once received a Complaints Resolutions Officer will contact you.
Kind regards,
Renecia Lawrence
Complaints Manager
We would like to assist you with the concerns raised. Can I please ask you to email us your mobile number, ID and/or policy number directly to ***
Once received a Complaints Resolutions Officer will contact you.
Kind regards,
Renecia Lawrence
Complaints Manager
Frank Financial Services's replyOfficial
14 Sept 2020, 13:34Hi Linda,
I am unable to view your policy details as well.
Can I please ask for your full name and surname instead.
Kind regards,
Renecia Lawrence
Complaints Manager
I am unable to view your policy details as well.
Can I please ask for your full name and surname instead.
Kind regards,
Renecia Lawrence
Complaints Manager
Frank Financial Services's reply14 Sept 2020, 13:34
Official
Hi Linda,
I am unable to view your policy details as well.
Can I please ask for your full name and surname instead.
Kind regards,
Renecia Lawrence
Complaints Manager
I am unable to view your policy details as well.
Can I please ask for your full name and surname instead.
Kind regards,
Renecia Lawrence
Complaints Manager
LB
Linda B's updateReviewer Update
14 Sept 2020, 13:37Linda Bulcraig
Could you perhaps call me?
***
Could you perhaps call me?
***
LB
Linda B's update14 Sept 2020, 13:37
Reviewer Update
Linda Bulcraig
Could you perhaps call me?
***
Could you perhaps call me?
***
Frank Financial Services's replyOfficial
14 Sept 2020, 13:43Hi Linda,
I have found your account , a Complaints Resolutions Officer will be in contact with you shortly.
Thank you for your co-operation and assistance.
Kind regards,
Renecia Lawrence
Complaints Manager
I have found your account , a Complaints Resolutions Officer will be in contact with you shortly.
Thank you for your co-operation and assistance.
Kind regards,
Renecia Lawrence
Complaints Manager
Frank Financial Services's reply14 Sept 2020, 13:43
Official
Hi Linda,
I have found your account , a Complaints Resolutions Officer will be in contact with you shortly.
Thank you for your co-operation and assistance.
Kind regards,
Renecia Lawrence
Complaints Manager
I have found your account , a Complaints Resolutions Officer will be in contact with you shortly.
Thank you for your co-operation and assistance.
Kind regards,
Renecia Lawrence
Complaints Manager