TV
Tjaard V

1 reviews | Active since Oct 2015

27 Oct 2015, 21:04

Income Protection Policy

Paying [URL Removed] for 4 years on an income protection policy. I was retrenched in August 2015. The company I was working for has been unable to pay salaries at the end of the month, and were doing small payments since February of 2015.<br> In July of 2015, there was no salaries paid. The CEO remarked via e-mail that he will be looking into retrenchments. In an attempt to source an income for myself, I requested a retrenchment from the company because they were unable to pay salaries.<br> I app**** for income protection policy to start, and also registered a business name to start my own business. I disclosed the information to [URL Removed] noting that the insurance pay-outs would help to get my venture going.<br> After waiting 6 weeks for the investigation to complete, I was informed they will not be paying out because the company I was working for did not follow a proper retrenchment procedure and also because I requested a retrenchment. The contract I signed did say that a procedure must be followed and I may not request retrenchment, so even tho I was not getting paid, I should've stayed there. I feel under circumstance an arrangement could have been made to support a loyal customer.

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Replies (1)
Frank Financial Services
Frank Financial Services's reply28 Oct 2015, 09:35
Official
Hello TRVos,


Frank.net thanks you for bringing this matter to our attention.
A Complaints Resolution Officer will contact you shortly to provide further feedback.

Kind regards.
Frank.net