Horrible Service

<p>I've opened a Salary Protection Plan with Frank in March 2012. I have<br />never missed any payments or paid late to date.</p> <p>I got retrenched in January 2016 and submitted my claim in February 2016.</p> <p>I first time I submitted my claim in Feb Joanne could not open the<br />attachment. I've send the claim form including all other relevant<br />documents. I had to go to another internet cafe to resend the documents<br />still she could not open it or viewing the documents was poor. I had to go<br />to various internet cafes to resend my documents since 12 Feb until 13<br />April 2016. Joanne confirmed that she received my documents and that I will<br />receive payments monthly. Than again she contacted me for outstanding<br />documents that I have send them already I went to another internet cafe to<br />fax the documents she received the documents but still it wasn't clear.<br />I've spend so much money just for them to get the documents to the at the<br />internet cafes they charge per page. I had to fax the documents more than<br />more than 4 times I even phoned Joanne while faxing it at the internet<br />cafe. I decided to take pictures with my phone even downloaded a scanner to<br />resend my documents Joanne confirmed that she received my documents but<br />still I did not receive my money. Joanne decided to send a courier service<br />to collect all the documents she received the documents but after that<br />emailed me again for outstanding documents that I've send with the courier<br />service. I had to go up and down to the bank for statements I've send them<br />already and the charge e every time you request bank statements and I am<br />unemployment I had to go to the police station over and over again to get<br />affidavits and to certify my documents that I have send them months ago but<br />still this was not enough.</p> <p>I have all the proof on my emails. Whenever I ask when will I receive my<br />money Joanne says my file is with the assessor. Since my claim started in<br />Feb 2016 everything went downwards for me I lost my accommodation because I<br />could not pay my rent I went and stayed with my aunt and her family where<br />they stole my cellphone and laptop I did mention this to joanne. My car<br />broke down I could not fix it because I did not have the relevant funds.<br />Whenever I ask someone to send me money into my account Frank would debit<br />their money while the claim is in progress and I don't have any income.</p> <p>The reason why I took a salary protection plan was to prevent all of this.<br />I received the worst service from Frank, they obviously do not care about<br />their clients or their circumstances.</p> <p>Since 12 February 2016 until now 9 August 2017 more than a year I still did<br />not receive my money from Frank.</p> <p>I will complain everywhere I can about Franks horrible service and will<br />advice all my friends and family never to take out any policies with Frank.</p> <p>I hope this matter will be resolved soonest, because I keep on saying I<br />need the money desperately.</p> <p>Your sad and heartbroken client<br />Lesley-ann Prince<br /> ********** 819</p> <p> </p> <p>Claim for Lesley Ann Prince Reference ID: ********** </p>