Frank.Net don't pay claims on time

I have a complaint about Frank.Net claims department and salary protection in particular. I keep calling and if by miracle my call gets answered and I must be transferred my call gets cut off. Today I called a total of 13 times. The last time I was told that the claims department is not going answering and I can leave a message. I left a message and I was never called back. I was supposed to receive a payment on or before the 1st which I did NOT receive. When I called on Wednesday I was told that the payment would be processed either on Wednesday or Thursday. As at today being Friday I have not received my payment. I am therefore unable to pay any of my bills. I already had to wait 3 months before being paid after being retrenched with no package. the previous 2 months I was paid on the 29th of the month and now I just don't get paid at all!!! My calls are not returned , my emails are ignored. For countless years Frank.Net never battled to get any money from me, but now that I need them to pay for the service that I have been paying for for many years I have to battle with them.