1 reviews | Active since Oct 2017
DEBIT ORDER RETURNED
I HAVE EMAILED THEM TWICE ALREADY TO CONTACT ME SO THAT I CAN CHANGE MY BANKING DETAILS FOR THE DEBITS TO GO OFF EVERY MONTH 2 DEBITS RETURNED AND NO COMMUNICATION WAS RECEIVED FROM THEM AFTER I EMAILED THEM AND BEGGED THEM TO PLEASE CALL ME EVEN LEFT MY NUMBER BUT STILL NO CALL. I HAVE BEEN WITH THEM FOR ALMOST 4 YEARS AND NOW MY POLICY WILL PROBABLY BE CANCELED DUE TO 2 PREMIUMS OUTSTANDING. PLEASE CAN SOMEONE CALL ME URGENTLY SO I CAN SORT THIS OUT I AM NOT GOING TO LOOSE 4 YEARS PREMIUMS BECAUSE YOU GUYS DO NOT CALL YOUR CLIENTS BACK......
Hello Chantal,
Frank.net thanks you for bringing this matter to our attention.
A Complaints Resolution Officer will contact you shortly to provide further feedback.
Kind regards.
Frank.net
Best regards,
Hello Chantal,
Frank.net thanks you for bringing this matter to our attention.
A Complaints Resolution Officer will contact you shortly to provide further feedback.
Kind regards.
Frank.net
Best regards,
Good day Chantal,
Thank you for your response.
The Complaints Office closes at 5pm, will it be possible for us to contact you at 8am tomorrow morning, if not please advise on a time that best suites you .
Kind regards,
Frank.net
Complaints Resolutions Department
Best regards,
Good day Chantal,
Thank you for your response.
The Complaints Office closes at 5pm, will it be possible for us to contact you at 8am tomorrow morning, if not please advise on a time that best suites you .
Kind regards,
Frank.net
Complaints Resolutions Department
Best regards,
Good day Chantal,
A Complaints Officer will call you at 10:40 am on contact number *** .
Kind regards,
Frank.net
Complaints Resolutions Department
Best regards,
Good day Chantal,
A Complaints Officer will call you at 10:40 am on contact number *** .
Kind regards,
Frank.net
Complaints Resolutions Department
Best regards,