Poor service from Frank Bertelot Bespoke

After making a payment for a pair of Eitha Sneakers, I struggled with Aramex to get the parcel delivered from JHB to CT. I had to follow up with the delivery company to make sure the parcel arrives.

Upon arrival, the size 44 seakers were too small and I returned it to JHB at my own expenses (paying extra to send it to their offices) , sent the proof of postage, and after a week I have not been reimbursed for the shoes that are no longer in my possession, since they are lost in transit.

After numerous phone calls, WhatsApp messages to the owner, and resending the POP, they informed me that the parcel has not arrived on their side and that I have to follow up with PostNet.

When speaking to the owner himself to follow up on unaswered messages, he put the phone down midsentence, stating that this is my problem to resolve and to follow up.

I would have loved to support this local brand, with beautiful and affordable sneakers, which were recommended by one of their brand fluencers. However, not receiving my money back and being treated poorly when following up, encourages me to not support Frank Bertelot Bespoke. I will also inform the brand influencer to not market their products to others.