1 reviews | Active since Nov 2016
Terrible Customer Service and not delivering on paid for item.
<p>I ordered and paid for handmade shoes from Franella Footwear on the 31Aug16. On their invoice made out to me the lead time was 2-4 weaks. After 11 weaks of not receiving any response or feedback from Franella, I emailed a complaint to them that I am not happy with their service which is not on standard. Since then i have been receiving harrassing emails from a Frank Botha.</p> <p>It feels to me that they stole my money and I'm being harressed on top of this.</p> <p>If they were behind on production, I would fully understand, if they communicated in a decent way with me.</p> <p>Below is the emails between myself and Franella Footwear.</p> <p>-----------------------------------------------------------------------------------------------------------------------------------</p> <p>From: Franella Shoes ********** <br /> Sent: 25 August 2016 09:22 PM<br /> To: Erica Odendaal ********** /> Subject: Franella Bestelling</p> <p> </p> <p>Beste Erica</p> <p>Baie dankie vir jou bestelling! Hiermee aangeheg is die faktuur vir betaling. Bankbesonderhede is op die faktuur. Stuur asb bewys van betaling, na hierdie epos adres. Asook 'n ****ak nommer, en adres vir aflewering.</p> <p>Indien jy in Pretoria is, hoef jy nie die koerier koste te betaal nie. En jy is dan welkom om jou eie bestelling op te tel wanneer dit gereed is.</p> <p>Sien uit daarna om jou Franella's te maak!</p> <p>Groete</p> <p>Petro Botha</p> <p>-----------------------------------------------------------------------------------------------------------------------------------</p> <p> From: Erica Odendaal <br /> Sent: 31 August 2016 11:15 AM<br /> To: 'Franella Shoes' ********** /> Subject: RE: Franella Bestelling</p> <p> </p> <p>More</p> <p> </p> <p>Ek het nou vir jou die oorbetaling gedoen. Het jy dit gekry?</p> <p> </p> <p>My ****ak nommer is ********** 247. En my adres is;</p> <p> </p> <p>MTS Parts</p> <p>……………</p> <p> </p> <p>Groete</p> <p>Erica</p> <p>-----------------------------------------------------------------------------------------------------------------------------------</p> <p> From: Franella Footwear ********** <br /> Sent: 31 August 2016 11:27 AM<br /> To: Erica Odendaal ********** /> Subject: RE: Franella Bestelling</p> <p> </p> <p>Ja, baie dankie! </p> <p> </p> <p> </p> <p>Sent from my Samsung Galaxy smartphone.</p> <p> ----------------------------------------------------------------------------------------------------------------------------------</p> <p>From: Erica Odendaal <br /> Sent: 09 September 2016 11:55 AM<br /> To: 'Franella Footwear' ********** /> Subject: RE: Franella Bestelling</p> <p> </p> <p>Hi</p> <p> </p> <p>Ek wil net opvolg oor waneer jul my skoene vir my gaan stuur?</p> <p> </p> <p>Dankie en groete</p> <p>Erica</p> <p>-----------------------------------------------------------------------------------------------------------------------------------</p> <p> NO RESPONSE FROM FRANELLA FOOTWEAR</p> <p>-----------------------------------------------------------------------------------------------------------------------------------</p> <p>From: Erica Odendaal <br /> Sent: 13 September 2016 09:39 AM<br /> To: 'Franella Footwear' ********** /> Subject: RE: Franella Bestelling<br /> Importance: High</p> <p> </p> <p>More</p> <p> </p> <p>Enige nuus vir my? Ek ontvang nie ‘n antwoord van jul nie?</p> <p> </p> <p>Groete</p> <p>Erica</p> <p>-----------------------------------------------------------------------------------------------------------------------------------</p> <p>NO RESPONSE FROM FRANELLA FOOTWEAR</p> <p>-----------------------------------------------------------------------------------------------------------------------------------</p> <p>From: Erica Odendaal <br /> Sent: 25 October 2016 12:18 PM<br /> To: 'Franella Shoes' ********** /> Subject: RE: Franella Bestelling</p> <p> </p> <p>More</p> <p> </p> <p>Kan jul my asb laat weet waneer jul my skoene vir my sal stuur? Dit is nou 2 maande gewees.</p> <p> </p> <p>Dankie en groete</p> <p>Erica</p> <p>-----------------------------------------------------------------------------------------------------------------------------------</p> <p>NO RESPONSE FROM FRANELLA FOOTWEAR</p> <p>-----------------------------------------------------------------------------------------------------------------------------------</p> <p>From: Erica Odendaal <br /> Sent: 14 November 2016 12:19 PM<br /> To: 'Franella Shoes' ********** 'Petro Botha' ********** /> Subject: FW: Payment confirmation 0382</p> <p> </p> <p> More</p> <p> </p> <p>Ek wag al van September af vir my skoene of ENIGE terugvoer oor my skoen bestelling by jul.</p> <p>Ek voel jul diens is nie op standaard nie. Kan jul asb so gou as moontlik terug kom na my?</p> <p> </p> <p>Sien email onder as jul nie onthou nie…..</p> <p> </p> <p>Dankie en groete</p> <p> </p> <p> Kind regards,</p> <p> </p> <p>Erica Odendaal</p> <p> </p> <p>-----------------------------------------------------------------------------------------------------------------------------------</p> <p>From: Petro Botha ********** <br /> Sent: 14 November 2016 12:24 PM<br /> To: Erica Odendaal ********** /> Subject: Re: FW: Payment confirmation 0382</p> <p> </p> <p>Beste Erica</p> <p> </p> <p>Frank Botha hier. Ons diens IS op srandaard. Ek beantwoord alle e-posse en oproepe, dus verwerp ek jou valse aantyging ten sterkste.</p> <p> </p> <p>Ons het 'n Standard Turnaround Time van 2-12 weke, naweke en publieke vakansiedae uitgesluit. Ons behou die reg om ons Bepalings en Voorwaardes ter enige stadium te verander, sonder waarskuwing. Die onus is op jou om dit te lees. Alle transaksies is onderhewig aan ons Bs&Vs. Joune ook.</p> <p> </p> <p>Wat is jou faktuurnommer? En stuur asseblief bewys van betaling aan my sodat ek presies kan sien wat die status quo is van jou bestelling. Ek werk met feite. Dis al.</p> <p> </p> <p>Groete,</p> <p>Franella Footwear (Pty) Ltd</p> <p>-----------------------------------------------------------------------------------------------------------------------------------</p> <p> From: Erica Odendaal <br /> Sent: 14 November 2016 12:42 PM<br /> To: 'Petro Botha' ********** /> Subject: FW: Payment confirmation 0382</p> <p> </p> <p>Sien aangeheg.</p> <p>Vir die 3de keer heg ek my bewys van betaling en jul faktuur aan.</p> <p> </p> <p>Ek werk ook net op feite soos wat jy doen:</p> <p> </p> <p>Invoice datum: 2016/08/25<br />Betaal datum: 2016/08/31<br />Volgens jou faktuur; <br />Lead Time <br /> 2 – 4 weeks</p> <p> September tot vandag is al 10 weke.<br /> </p> <p>Ongelukkig vir jul is ek die klient en jul moet my gelukkig hou. Ek is ook in hierdie bedryf.</p> <p> Jul gekose platvorm van advertering gaan jul swaar te kos kom as jul besigheid so wil hanteer om GEEN terugvoer vir jul kliente te gee ne. En nog meer as jou klient navraag doen word ek hanteer of ek verkeerd is….</p> <p> </p> <p> Stuur asb so gou as moonlik my bestelling of laat weet as ek my bank besonderhede kan stuur vir ‘n terugbetaling.</p> <p> </p> <p> Ek sal met graagte jul standaard van diens aan my 320 vriende en hul vriende op facebook deel.</p> <p>Maar ek verstaan jul is nog nuut in die mark en sal graag wil he dat jul ‘n sukses moet maak van jul besigheid.</p> <p> </p> <p>Laat weet my asb?</p> <p> </p> <p>Dankie en groete</p> <p>Erica</p> <p> ----------------------------------------------------------------------------------------------------------------------------------</p> <p>From: Petro Botha ********** <br /> Sent: 14 November 2016 02:36 PM<br /> To: Erica Odendaal ********** /> Subject: Franella Footwear (Pty) Ltd | Faktuur</p> <p>Beste Erica</p> <p>Ja, jy is inderdaad die kliënt MAAR ons is nie jou slaansak nie.<br /> <br /> Karma. You get what you give.<br /> <br /> Jou GROOTSTE FOUT was om my te dreig en neerhalend met my te praat.<br /> <br /> Jy is welkom om 'n refund te vra.<br /> <br /> Indien jy Franella Footwear (Pty) Ltd se reputasie beswadder, sal my prokureur jou ****ak.<br /> <br /> Groete,<br /> Frank Botha</p> <p>-----------------------------------------------------------------------------------------------------------------------------------From: Erica Odendaal <br /> Sent: 15 November 2016 11:19 AM<br /> To: 'Petro Botha' ********** /> Subject: RE: Franella Footwear (Pty) Ltd | Faktuur<br /> Importance: High</p> <p>More</p> <p> </p> <p>Ek hoop jy voel nou beter.</p> <p> </p> <p>Al wat ek wil weet, wanneer kan ek die skoene wat ek bestel en betaal het, verwag?</p> <p> </p> <p>Groete</p> <p>Erica</p> <p>----------------------------------------------------------------------------------------------------------------------------------</p> <p>NO RESPONSE FROM FRANELLA FOOTWEAR</p> <p>-----------------------------------------------------------------------------------------------------------------------------------</p> <p> From: Erica Odendaal <br /> Sent: 22 November 2016 10:10 AM<br /> To: 'Franella Shoes' ********** /> Subject: Invoice #139<br /> Importance: High</p> <p>Morning</p> <p> </p> <p>Herewith a request to refund my payment of R349.00 made to you on the 31/08/2016.</p> <p> </p> <p>My banking details:</p> <p> </p> <p>Erica Odendaal</p> <p>Standard Bank</p> <p>…………</p> <p> </p> <p> Thanking you in advance.</p> <p> </p> <p>Erica Odendaal</p> <p>013 ********** </p> <p>079 ********** </p> <p>-----------------------------------------------------------------------------------------------------------------------------------</p> <p>From: Petro Botha ********** <br /> Sent: 23 November 2016 05:18 PM<br /> To: Erica Odendaal ********** /> Subject: Franella Footwear (Pty) Ltd | Faktuur</p> <p> </p> <p>Beste Erica</p> <p>Dankie vir jou e-pos. <br /> <br /> Ons sal ondersoek instel en terugkom na jou toe per e-pos, dankie.<br /> <br /> Vriendelike groete,<br /> Franella Footwear (Pty) Ltd</p> <p>----------------------------------------------------------------------------------------------------------------</p> <p> </p> <p> </p>