Pretty product, pathetic service

<p>I ordered two pairs of shoes from Franella Footwear on 9 December 2016, I received immediate communication from Petro Botha with payment details etc.</p> <p>When I wanted to follow up on delivery on 25 January, all of a sudden she does not communicate with clients directly, I had to communicate with a service consultant.</p> <p>They then confirmed that delivery time is 2-16 WEEKS. If I wanted the order sooner they will charge R500 and an extra R150 per item. Then it would take 30 days (order was already on 40 days.)</p> <p> </p> <p>I was unhappy about the way they rep**** to me, with sarcastic emails and trying to intimidate me. I then received a call from owner Frank Botha, who shouted at me telephonically when I told them I would leave a true review on</p> <p>Facebook regarding their poor service and he threatened me with lawyers for name shaming.</p> <p> </p> <p>We then came to an agreement that ONLY HE will communicate with me in future until my order is completed. I left it there and waited. All I wanted was an answer as to how far my order was. If he told me</p> <p>Another 16 weeks it would have been fine, but no one was able to give me dates.</p> <p> </p> <p>Frank then phoned me again when I asked AGAIN via email how far the order is and we agreed that I chose another pair of shoes that was ready for shipping on the 8th of March. He said that the order will be on its way SOON.</p> <p>I didn’t get anything yet and I emailed AGAIN on the 19th of April, but all I received was sarcastic emails from Irma Volschenk. She sent me long emails explaining how they are just going the extra mile for me and doing me</p> <p>Favors for my order. I didn’t receive any favors, and if they went the extra mile I would’ve received my shoes within the long wait of 16 weeks and they threatened me numerous times to cancel the order due to my “rude emails”</p> <p>Up to date no one was able to assist me with my order, all I get is threats to cancel. At this point I don’t even want the money back nor the shoes.</p> <p> </p> <p>I felt very disappointed with their service, it’s such a pretty product, but the POOR service is not worth the fight. I wouldn’t recommend anyone to purchase anything from Franella Footwear unless you are willing to receive bad service,</p> <p>Sarcastic emails from “client service” , be shouted at by the owner Frank Botha, try to intimidate you with threatening emails or wait a very long time for a pump shoe.</p> <p> </p> <p>Up to date I am waiting 20 weeks for 2 pairs of pumps.</p>