Non Delivery of paid order

Unfortunately it has not been a pleasant experience dealing with this company. The order was placed and paid for on 29 Dec 2016 - (Advertised shoes on Franella's Facebook page). I am still trying to extract a delivery date from Frank for this order and its now 9 Oct 2017. I have been blocked from "liking" or "commenting" on the Facebook page since January 2017. E-mail communication is tedious or not rep**** to at all ( Franella claims my e-mail ends up in their junk folder). The order was placed for a specific pair of sandals advertised on the facebook page and paid for in good faith. End of June - after many e-mail attempts - I was offered pumps instead of the original sandal order. I cannot accept pumps as the shoes are for my mother - she cannot force arthritic feet into pumps, only sandals. Franella's refuses to acknowledge this fact despite numerous e-mails stating this. I was told it was my choice to REFUSE the pumps hence no delivery. The product has not been delivered, the company seems unable to provide a delivery date and communication is erratic and evasive. Franella please just refund the amount paid into your account.