Disappointing follow up

<p>In November of 2016 I ordered, and paid, for 2 pairs of shoes from Franella Footwear. I wanted to follow up on the delivery as I would being going away in December and wanted to organise for someone to be available at my home to receive the delivery. I called and was informed that the order will only be available in the new year an that they would keep me posted. In February I still had not had any feedback. I then proceeded to email Franella. The response was always that the turnaround time is 2 - 16 weeks and that someone would be in contact with me. No one however ever followed up with me after that, even though I asked for a more detailed timeline. </p> <p>Today I contacted them yet again, after the response to my last email was that someone would get back to me soon with a more detailed timeline (2 March 2017) which never happened. In today's email, I did say that if I did not receive feedback, steps will have to be taken. I did not specify any steps. Franella Footwear IMMEDIATELY jumped to conclusions, thinking I was threatening with a lawyer (which I never mentioned) and started threatening me!</p> <p>Is this how a customer should be treated? </p> <p>After placing and paying for an order in November it would've been great if someone could just have told me more or less when to expect my order. If there could've been any communication from their side and not that I had to constantly be the one to follow up on them, that would've been great. Even if they TOLD me my order would only arrive in November 2018 I wouldn't mind, BUT I expect them to TELL me and keep me up to date (especially since I asked for an estimated timeframe).</p> <p>I have now given up any hope of every receiving my order from them and will never use, or recommend their service to anyone. </p>