1 reviews | Active since May 2016
Bad Service and Bad Attitude and Bad Customer Service
<p>I ordered 3 pairs of shoes for my brides****s in January thinking there would be more than enough time as my wedding is in June. Don't be fooled. Their "terms and conditions" are 120 working days from date of payment. Don't bother contacting Frank or Irma and try and reason with them - they threaten you with lawyers and spam you with harassing and belligerent emails. Even though they knew my wedding was in June they confirmed yesterday delivery of the shoes to be August. So if you want to wait 8 months for shoes go ahead. And don't even try and cancel....again their "terms and conditions" state that you are only entitled to a store credit of 50% of the value of the order. Less the R150 delivery fee....for goods that would never be delivered???? Really, for a start up company their approach to customer service leaves much to be desired. I sincerely hope no other bride is left as disappointed and let down as I am. </p>
