POOR SERVICE

I must say after my experience at Franco East Gate - Saturday 30 Jan 16 and Monday 1 Feb 2016 I am truly appauled at the service I received. I spent a total of 10 hours at the salon over Saturday and Monday.<br> Not only was my hair damaged but the colour I got on Saturday was something I have never experienced before - I asked for highlights as I have dark hair - I understand that not everyone can be blonde or light but the steaks I did have were blotchy and uneven - not to mention the steps of colour on the ends.<br> I should not have paid for this but after waiting for so long I did not have the energy to argue.<br> I have spent a fortune at their salon since October 2015 and feel so disgusted that despite me having to sit for another 3 hours on Monday to fix my hair - I still had lighter pieces showing through and they were trying to sell me products.<br> <br> I am not a difficult or impatient customer - I just feel like I was taken advantage of.<br> I sent an email to the manager describing my poor experience and dissatisfaction and I still have not received a response.