Area Managers not taking responsibility or accountabiltity

<p>On 3/08 i returned shoes that i purchased. The lady who attended to me said that she does not have the authority to say whether the exchange will be possible or not. she will give my contact detials to the Area Manager who would call me the next day, from experience i asked for the detials for the area manager as well. By yesterday 13:10 i still did not receive a call from the Area Manager as promised, i called the store to fllow up and was told that the Area Manager had been informed about "the incident" a pic was sent to his cellphone and numerous calls was made to him of which he didnt care to call back. I am seriously dissapointed in the manner in which my complaint has been handled, surely if you are the Area Manager your priority should be your customers, i think it's disgusting that between 2 area Managers Sydney Wentink and Johanny Da Silva a simple decision such as a refund cannot be made. Perhaps the roles should be reversed and the store staff should be the Area Managers and the Area Managers should work in the stores so that they are exposed to Customer Complaints and how it should actually be dealt.</p> <p>Disgusted and very annoyed - definately passing this experience on all social networks available</p> <p> </p>