2 Area Managers not taking responsibility or accountability

<p>I took my shoes to Bayside Mall for an exchange and was told by the staff that they could not make a decision on the exchange, she would forward my details to the Area Manager and he would contact me the following day. The following day came and noone called me I called the store and was told that the Area manager was informed about my complaint and did not give feedback as to whether or not the exchange is possible this decision could not be made by 2 Area Managers .. Sydney & Da Silva. Surely a stupid exchange decision should not take this long. It's been a week and still no feedback. I am really disgusted and disspaointed that the Area Managers take no responsibility for customer complaints. I want my shoes that's it! It's not flipping rocket science</p> <p> </p>