LN
Lubabalo N

1 reviews | Active since May 2020

24 Jun 2020, 10:45

Ignoring phone calls, emails when ive paid fory order from 28/05/2020

Ive been calling this company every day since i placed an order with them. Not even once they answered. Ive sent them numerous emails regarding my order and changes that i would like to make to my order not even once i got someone replying to my emails. Since 28/05/2020 when i deposited money with them. Their excuse is the covid 19 lock down. We are on level 3 at the moment how can a clothing boutique be affected at this stage. They keep on posting pics on Facebook for people to purchase. I want to cancel that order and wanty full refund or i am taking this company to court. I have all the emails ive sent and every phone call recording. With ur ********** ivr system to make your company look legit when its not. Every time it keeps om stating that there is no available on extension 2. I am giving a week. To cancel that order and have my money returned i cannot trust you and i will make everyone aware about you guys

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Replies (5)
Franc's Boutique
Franc's Boutique's reply24 Jun 2020, 11:38
Official
Hi there

We apologize sincerely for your unfortunate experience. We have been operating with limited capacity due to the Covid-19 regulations. We would like to help resolve you query. May you kindly provide us with your order details in order for us to assist.

Regards
FB Team
LN
Lubabalo N's update24 Jun 2020, 15:07
Reviewer Update
Order #3624 currently right now. Can is it possible to cancel the order. I do not want to continue with the purchase with you guys. I dont appreciate the way you conduct business. You say u cant assist. But u keep on advertising pics on Facebook snd you quick to reply to bad reviews. But when it comes to assist your customers either by email or at reply through the channels you use to advertise like Facebook. For an on-line store you must know better then the way you treating your customers
LN
Lubabalo N's update24 Jun 2020, 15:08
Reviewer Update
If possible please cancel order and issue refund
Franc's Boutique
Franc's Boutique's reply25 Jun 2020, 01:52
Official
One of our consultants will be in touch with you. 

Regards
FB Team
Franc's Boutique
Franc's Boutique's reply25 Jun 2020, 01:55
Official
Furthermore your order for a Diesel Tshirt was processed on the 29th of May. Deliveries as stipulated on our website take 2 - 3 weeks after the order is confirmed.