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1 reviews | Active since Aug 2016
07 Jul 2025, 12:15
Framework why are you delaying with my deposit
I am at a loss and even considering ombuds. I moved out mid-may, inspection done before that month-end. I was told deposit payback should take 2 weeks. When i next call after june month end, i was told water had to be charged, the next time it is meeting with my file has not happened. It is now 7th of July and I haven't even received the bank form to have deposit paid back. What must a person do
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Framework Properties's replyOfficial
22 Aug 2025, 13:06Thank you for your message. We sincerely apologise for the delay and the frustration this has caused you. Kindly note that your deposit refund is subject to the completion of all final account reconciliations, which include municipal charges such as water and electricity. Unfortunately, the processing of these accounts has taken longer than anticipated, which in turn delayed the preparation of your refund.We acknowledge that communication on our side should have been clearer and more timely, and for this we apologise. To finalise the matter, we will ensure that the bank form is sent to you without further delay. Once we receive your completed form, we will expedite the process to have your refund concluded.We truly appreciate your patience and understanding, and assure you that your matter will now be prioritised. Should you wish, you are welcome to contact our office directly on *** for real-time updates until payment is effected.
Framework Properties's reply22 Aug 2025, 13:06
Official
Thank you for your message. We sincerely apologise for the delay and the frustration this has caused you. Kindly note that your deposit refund is subject to the completion of all final account reconciliations, which include municipal charges such as water and electricity. Unfortunately, the processing of these accounts has taken longer than anticipated, which in turn delayed the preparation of your refund.We acknowledge that communication on our side should have been clearer and more timely, and for this we apologise. To finalise the matter, we will ensure that the bank form is sent to you without further delay. Once we receive your completed form, we will expedite the process to have your refund concluded.We truly appreciate your patience and understanding, and assure you that your matter will now be prioritised. Should you wish, you are welcome to contact our office directly on *** for real-time updates until payment is effected.