DELAYING DEPOSIT REFUND

RENTED A FLAT WITH FRAMEWORK. INFORMED THEM OF MY DECISION NOT TO RENEW LEASE. NOWTHE ARE BRINGING EXCUSES WHY MY DEPOSIT CAN NOT BE REFUNDED. FIRST I WAS TOLD I NEED AN OUTGOING INSPECTION REPORT FROM THE CARETAKER, WHOSE EXCUSE WAS THAT HE IS ON LEAVE. THEN THE CARETAKER SAM, SAID HE SENT THE REPORT TO RINA AT THE OFFICE. WHEN I EMAILED RINA SHE FISRT SAID SHE DOES NOT HAVE THE REPORT. THEN SAM SAYS HIS PRINTER IS BROKEN BUT LATER CHANGED STORY AND SAID HE SAENT THE REPORT. NOW IM TOLD IL BE REFUNDED ON THE 25TH. YET NO ONE HAS EVEN BOTHERED TO AS ME FOR MY BANKING DETAILS WHERE THE MONEY WILL BE DEPOSITED.. ALL I GET IS SILLY EXCUSES YET THEY WOULD NOT HAVE TAKEN THE SAME EXCUSES IF I WAS NOT PAYING THEIR RENT