No product, reply or update

On 29 June 2022 I placed an order with FrangranceX. I received my order number via email and on the website it stated that my package will be delivered between 05 July - 15 July 2022. Up to date no packaged has been received. I also enquire an update via email (2 emails sent), and despite their automated response says they will respond within 1 business day, no feedback has been received. I further enquired via Facebook Messenger, to which also no reply has been received. I thus paid over R 800.00 for something for nothing.