Prices are exhorbitent - hidden costs/bad delivery

I ordered a perfume which showed a very competitive price on their website. It also showed a 10 - 21 working day delivery. Nothing had arrived after 21 days so I emailed a query to receive the response 'be patient it will arrive'. The second query I was advised there was a possible delay with customs. I did not know the items were being imported on order. the order arrived 2 months later. I was presented with a bill at the post office for import duty AND Vat!! This increased the price by 60%. Nowhere on their site does it say the prices exclude VAT. Again I queried to be advised they dont charge VAT it is my liability. Adding together all the costs, I paid roughly 50% more than had I purchased it elsewhere.