Misleading and Appalling

I ordered perfume for my mother on 24th May 2019, selecting expedited shipping. I received an email 27th May, stating my order was on its way. I then received another email on 28th May, with the same message. Thinking this rather strange, I attempted to track my order. No information was available, and the error message informed me that tracking information is only recorded once the order is with the carrier. (So, it has not been dispatched?) When I queried why there was no information, the response I received was that the order was posted and would arrive at the post office 10-21 working days from then (28th May) So, yes. The POST bottles of perfume. I take responsibility for assuming (its a long shot, I know) that glass is never posted, rather delivered via courier) that delivery was via door to door courier as most online retailers do use that service, and for very good reason. I did get a refund of R299.00 for the delivery. It is now 10th of July, and I still do not have the 1) Notice of dispatch, 2) the perfume How in the world is this in any way acceptable?? It is utterly ridiculous! 40 days for a bottle of perfume??????????????????????? Never, ever, ever again.