Worst service ever

I’ve received bad service before but Fg tops it. Apart from having the worst quality they have the worst communication and the worst service. My order can on the 3rd of Jan which is 10 days later than their specified time, they weren’t communicating. I booked for a return on the 3rd of Jan exactly 20 days later I haven’t received my refund. Do yourself a favour and stay away from this company. They don’t even respond to texts