Unsatisfactory customer service, no delivery till date!

Honestly, if I could review the service below a 1 star I would. Good day, I recently placed an order on the Fragrance Deliver SA website. Seeing that it was a SME, my first thought was to support.

I placed my order on the 7th of August 2022. Order #8727. I only received a tracking number on the 11th of August 2022 after using methods of Whatsapp chat to find out where my order was. This was after being told that the service consultant was away from their and it will be done numerous times.

Till today 16th of August 2022 I still have not received my order. I've given this SME the benefit of the doubt every single day only to get no response via the Whatsapp Servicing channel, I tried contacting the 087 number and the call ends after 2 min saying that the call cannot be continued.

I then called the courier company twice and still there is no luck, their systems are always down and the promise follow ups but haven't received a call back from them till today.

At this point I would like to request my full refund. Should this SME want to proceed to deliver the customer experience they aim for, I shall be waiting and should I receive my order in 48hrs I will come back to change this review.