********* Business No communication and NO REFUND AFTER PROMISES!!!!

Do not Trust in receiving a refund if they do not have stock of an item!!!! I purchased a couple of items including x3 fragrances as well as a backpack that was quite costly, last Friday the 11th of November. On Monday I received a message advising that they did not have stock of the bag that I ordered would I like a refund or choose another bag, I decided on the refund I was promised that all the info would be communicated to Jason, in regards to my refund this was Monday. I have heard NOTHING further, I have had to send messages to the lady who advised they did not have stock who says she has sent through all the communication in regards to me refund. I then emailed Jason (apparently the owner) directly and again asked for my refund and still not a word! This is unacceptable business practice, if you don't have stock you should update your website accordingly but what makes it worse, is taking peoples money and not refunding!! I am ANGRY and will take this further!!