Bad Service from FP Ondernemings t/a ARL Services

I had a couple of vehicles that needed attention, and ARL registration services in Boksburg seemed to be a good choice to handle everything at the time. I also wanted to avoid taking my elderly mom to the departments. It is over three months later and I am still waiting for vehicle licenses. The last of the vehicles they state cannot be released, yet over R5000 has been paid to them and to the licensing department.

Since I had to go there a few times to supply extra documents, it seems that every time you are there it is a burden to be helped. They also did not know how to handle transfers of ownership of deceased estate vehicles, and I mostly had to help them fish for information myself from the Executors in order for them to finally submit the vehicle details which was allowed by law. Despite this they would call the lawyers "lyers" and that "they do not know what they are talking about".

so either the lawyer does not know, or the licensing department does not know. Either way, it was really a simple case of transferring a name from a deceased person over to the spouse, and renew the license. How they are trying to manipulate this process is beyond me. And taking my mom's original Electricity Account and rejecting the copy.. that is just ******* man. How can you demand to take the original receipt and statement from a person!!?

Back to ARL, They do not have a card machine, and emails do not arrive in their emails.. or so they say. I asked them if they can ask their IT department to look into it, but mails are still not delivered or rather left unanswered. I received one read receipt to which I have not yet received a reply, and it is two weeks and counting.

I found that they are incapable of multitasking. If there is more than one vehicle to handle, the wheels come of. They have no proper filling system to handle every request properly. They have no proper system to keep notes on.

One is greeted with rolled eyes and cold service when entering the door, probably because they had to return with special requests more than once as they are learning how to deal with different types of licensing, and can simply just read their hatred and irritation in their body language, which in turn irritates me. I also suspect this is due to me telling them information that is contrary to what they want to believe is right . I would expect a little more knowledgeable feedback as they had been there for years and should know all the ins and outs of the process by now. They also should not complain for these extra trips they had to undergo, they charged me for it after all.

I made a R56 payment in front of them that was due, and showed them the bank screen but they did not want to release the license because the money did not reflect yet in their account.... yet another licence was released without me having done any payments yet. So it seems either they were spiteful or negligent.

I would not recommend FP Ondernemigns t/a ARL registration services. They are not directly link with eNatis and they can only provide information the next day or later, which means you have to make two trips, or multiple in my case, instead of one.

In my opinion they provide no real value of service. One can rather stand 30 minutes in a post office queue, get it all done, while with them it is a three month process and counting with rejecting lawyer's instructions and not knowing the laws. They would not even consult the law books to validate the claims of the lawyers. I received no value or respect or consistent service as a customer from their establishment.

It will definitely be the last they hear from me, and my friends are advised accordingly to save their time and money and not use this service. Why they and the licensing dept started to be funny over this simple request is a complete mystery, but I have had enough now. How can you fail to this one multiple times, I mean I have given them over and beyond of what is required to renew a simple license and transfer a name... they do this a thousand times a day.

So ... - My father's will stipulated the car must go over to my mom - denied. - The lawyers sent them a reminder of the how transfers of estate vehicles are within a certain rule subset - denied - Because my mom does not have a driver's license - denied (I had to explain one does not need a driver's licence to own a car.. it could be a rental, or in her case, other people can drive the car) - My mom could not make her signature perfectly the same (although i took her to sign the documents in front of them, and they could see that her strength was not the same as a young person) - denied - The copy of the water & lights not satisfactory - denied - An estate transfer of ownership does not require roadworthy: basically showed the law the middle finger

This defiance should not only shut ARL down, but also the whole licensing department. every single person of these establishments has now shown their true professionalism... the other people who perhaps got service.. pure luck.