*****

This company offer a free trial on Facebook, you only need to pay the R70.00 courier charges and they will deliver in 7 business days. I was an idiot and did this my bank sent me an sms of possible ***** on my credit card, I had received the courier confirmation so I told Standard Bank that they seemed to be okay so they released they payment but they should have advised me why they thought is was ***** as they must have had similar cases. This was on the 2nd March till today I have not received anything, The have since taken 2 additional amounts off my credit card of R1497 and R1470 on the 18th and 20th March, saying I agreed to the terms and conditions in the trial package that I have never received. Standard bank wont help me as I gave the go ahead to the R70 courier charges. They have now cancel my membership that I never signed for but the Indian call centre who cannot speak english. Surely there is something someone can do.

This is the email I keep receiving from the company

Greetings,

Thank you for contacting customer care.

We assure you that your Foyelle Cleanse account has been canceled, and there will be no further charges to your account. However, we are unable to process your refund request online.

One of our customer service representatives will call you on the phone number you provided at the time of your purchase ********** 093. If this is not the correct phone number to reach you on, please provide us with an updated phone number so we can call you to discuss your refund request.

We apologize for the inconvenience.

Kind Regards, Foyelle Cleanse Support Team +27- ********** 58