1 reviews | Active since Jun 2015
Blaming the client on their mistakes
In March my husband wanted to treat me to a weekend away in April... never the less we did not think we will end up with this mess. We booked at a cottage in Dullstroom, Fox Hill Guesthouse. The lady, Jacqui sent us the banking details but incorrectly. We transferred the money into the account and we received a proof of payment that we sent to them before we got there. At the middle of MAY I received a call and an e-mail stating that WE made a mistake and the money was not in their account. So we checked and the account no was given to us incorrect. For he whole of May my husband was at the bank only once and was standing there for 45 minutes without being helped and I did tell Jacqui that we are still struggling. However her e-mails stated that we made the mistake and that we should get the money faster because she needs her COMMISSION... When I asked for the owner's no she gave me an incorrect e-mail and refuses to give me contact details. I will never set foot in that place again as this is the worst service ever... even received an e-mail in which they stipulate that we left early as our dog was sick - what does this have to do with my stay at a guesthouse? Unprofessional!
