Unhappy with Hurch’s lack of service

I phoned Hitches 8 days ago to get a price on a LG washing machine pump, the gentleman who served me was very helpful, but unfortunately the spares Dept does not answer their phone , they only operate by email, so to-date I am still waiting for a response , my neighbour has been waiting for 3 months for a price on an element for his oven . Shocking lack of service or even to phone me back . Looking elsewhere.