Pathetic service and Dishonesty

Took my car there as the radio was coming on but nothing was happening. Nick asked me to bring the car in and they will check it. Got there and he asked Johan to check. Johan could not figure out what the problem was and mentioned that it could require a software upgrade. He decided to remove the radio and advised me that there might be a charge for the software upgrade.. I told him before proceeding to inform me if there was a cost as I would rather take it to the dealership as it was still under warranty. Few days later he informed me that the software was upgraded at no cost. Now comes the "hidden catch"...I asked him if I may bring the car back to get it fitted and he said that they will charge me R550 for fitting. Ok why was I not informed of this before? No answer. I went to the company who provides the radio and they advised me that they will send out their technician to me and have the radio fitted at no cost. I arrange with Johan to return the radio, and he cannot release the radio until the fitment fee was paid. But he is not fitting the radio???? he refused to give me back the radio. Same with Nick...pay and then you will get the radio. Eventually did pay via the dealer and had the radio fitted by them. Asked fr a guarantee on their workmanship for the fitment and Nick informed me that he cannot give me on as it's merely a PLUG AND PLAY system. Then why was I charged a fitment fee? Needless to say...they have pathetic customer service and becareful about their hidden agendas.

Please don't bother wasting your time with this company. Both Nick and Johan are not upfront and transparent about their charges. More ever they lack business ethics and the worse for customer service. Their attittude is "we don't need you as a customer"